Horological Maison

Privacy Policy

Last Updated: August 2026

1. Introduction & Scope

Welcome to Dazzle By OT ("we", "our", or "us"). We are dedicated to delivering authentic, verified luxury timepieces across all 64 districts of Bangladesh. We respect your personal privacy and are committed to safeguarding the personal data you entrust with us.

This Privacy Policy explains how your personal information is collected, utilized, stored, and protected when you interact with our website, browse our curated catalogue, create an account in our Customer Vault, or acquire a timepiece via our direct checkout.

2. Information We Collect

To fulfill your orders and provide an exquisite collector experience, we collect the following information:

  • Personal Contact Information: Your full name, mobile contact number, and email address.
  • Delivery Destination Details: Delivery street address, district (e.g., Dhaka, Chattogram, Sylhet, Rajshahi), thana, and postal code.
  • Order History & Preferences: Purchased watch references, timestamps, special gift packaging requests, and delivery preferences.
  • Communications & Concierge Inquiries: Messages, feedback, or custom requests sent via our official Facebook Concierge or WhatsApp line.
  • Technical & Session Data: Browser session information, anonymized device identifiers, and local session tokens used exclusively to preserve your shopping bag and encrypted checkout state.

3. How We Use Your Information

We process your personal information strictly for legitimate horological commerce operations, including:

  • Processing, verifying, and dispatching your timepiece acquisitions.
  • Sending order confirmations, parcel tracking updates, and delivery schedules via SMS, WhatsApp, or phone call.
  • Maintaining your private Customer Vault profile where you can view warranty statuses and past references.
  • Preventing counterfeit claims, fraud, and maintaining the authenticity integrity of our community.

4. Information Sharing & Third Parties

Absolute Confidentiality: Dazzle By OT does not sell, rent, or trade your personal data to any external advertising brokers or marketing databases under any circumstances.

We share only the minimum required information with vetted operational partners:

  • Logistics & Courier Partners: Trusted delivery networks (Steadfast, Pathao, RedX, Paperfly) receive strictly your name, contact phone, and delivery address to execute Cash on Delivery transport.
  • Cloud Infrastructure: High-security encrypted database providers (Appwrite Cloud Singapore) for user profile authentication and order record keeping.

5. Data Security & Storage

We implement stringent technical and organizational security measures to protect your information against unauthorized access, loss, or misuse. All sensitive transactions and tokenized sessions utilize SSL/TLS cryptographic encryption.

6. Your Rights

As a valued patron of Dazzle By OT, you maintain full control over your personal data:

  • You may review, update, or edit your saved addresses at any time via your Customer Vault.
  • You may request complete erasure of your account record and purchase history by contacting our concierge.

7. Contact Our Privacy Concierge

If you have any questions, inquiries, or requests regarding this Privacy Policy, please reach out to our team: