Horological Assurance

Return, Refund & Warranty Policy

Effective: August 2026

1. Authenticity & Pre-Dispatch Inspection

At Dazzle By OT, every single timepiece is 100% authentic, verified, and brand new. Prior to dispatch, each watch undergoes a rigorous multi-point inspection by our technicians to ensure:

  • Accurate timekeeping and balance wheel oscillation / quartz frequency.
  • Pristine cosmetic condition of crystal, bezel, dial, caseback, and bracelet.
  • Full inclusion of luxury presentation box, reference tags, and documentation.

2. 7-Day Checking & Exchange Guarantee

Risk-Free Checking: You have a full 7 calendar days from the date of parcel receipt to inspect your timepiece and ensure complete satisfaction.

You are eligible for an immediate replacement or full refund under the following circumstances:

  • The timepiece possesses a manufacturer defect or internal movement fault.
  • The received watch reference, dial color, or model differs from what you ordered.
  • The parcel suffered transit damage while handled by the courier service.

3. Eligibility Requirements for Returns

To preserve the luxury integrity of our horological inventory, returned watches must satisfy the following conditions:

  • Unworn Condition: The watch must not have been worn, sized, or altered.
  • Factory Seals Intact: Protective clear plastic wraps on the glass, caseback, and bracelet clasp must remain intact.
  • Complete Packaging: Must be returned in the original presentation box with all accessories, booklets, cushions, and invoice.

4. Delivery Inspection (Cash on Delivery)

For all Cash on Delivery shipments throughout Bangladesh, we encourage you to open and inspect the outer security packaging in front of the courier delivery executive before completing the payment.

5. Refund Processing & Timelines

bKash / Nagad Refund
Processed directly to your personal mobile wallet within 24 to 48 hours of verification.
Bank Transfer
Deposited via BEFTN / NPSB directly to your bank account within 3 to 5 business days.

6. 2-Year Movement Warranty Support

Every timepiece acquired from Dazzle By OT includes our complimentary 2-Year Internal Movement Warranty. This covers internal mechanical faults, automatic rotor failure, and quartz caliber timing irregularities under normal usage.

Note: Warranty does not cover accidental glass breakage, external scratches resulting from daily wear, leather band aging, or unauthorized third-party watchmaker tampering.

7. How to Initiate a Return or Warranty Claim

To claim an exchange, return, or warranty service, simply reach out to our concierge:

  • Facebook Concierge: Message @DazzleByOT on Facebook
  • WhatsApp Support: Send order ID #DOT-XXXXXX and a 10-second video of the issue to +880 1700-000000.
  • Our concierge will arrange reverse courier pickup or provide direct return instructions within 24 hours.